Head of Solution Engineering, SMB, Mexico, Remote

Highlights

• OTE (On-Target Earnings): $65,000 - $70,000
• Base Salary: $48,750 - $52,500
• Location: remote in Mexico
• Stock options

About Us

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Barack Obama, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About The Role

We are looking for an experienced Head of Solution Engineering to lead our Midmarket and SMB team, managing both presales and implementation activities. This role will be central to overseeing successful implementations, driving revenue growth through strategic initiatives, and maintaining high levels of customer satisfaction. This role will report to the Director of Solution Engineering.

Key Responsibilities

• Manage the MM & SMB SE team, focusing on enhancing the efficiency of presales activities and the onboarding process.
• Collaborate closely with sales and customer success teams to develop and execute strategies that drive revenue growth.
• Monitor and provide close oversight on MM and SMB deals to ensure successful execution and risk management.
• Maintain and develop relationships with key stakeholders across customer organizations.
• Oversee the preparation and completion of RFPs.
• Track and monitor KPIs for the LATAM team to ensure performance aligns with organizational goals.
• Recruit, train, and mentor team members, focusing on continuous improvement of processes and tools.
• Navigate complex project challenges to ensure timely and successful delivery of solutions.

Skills and Qualifications

• Bachelor's or Master’s degree
• 6+ years of experience in solution engineering, technical sales, or similar roles within SaaS companies.
• Strong technical background with experience in web infrastructure, web analytics, and data management.
• Proven CRM and integration experience (Salesforce, Hubspot).
• Familiarity with front-end development technologies (JS/HTML/CSS).
• Exceptional communication and presentation skills, capable of engaging both technical and non-technical stakeholders.
• Demonstrated ability to develop strong relationships with customers and internal teams.
• Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively.
• Adept at managing a (remote) team and fostering a collaborative environment
• You are a quick learner, passionate about technology and like to take a 'launch fast and iterate' approach
• You love to act as a mentor and help guide talent to make optimal decisions
• Experience in international settings, especially with teams in Eastern Europe, is preferred.

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 30 days off.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (50% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Coworking (up to $250 monthly).
• Remote working.

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.