How to restart a cancelled donation?

If your recurring donation was cancelled, there is still a way to start it over. This can be done either through our Dashboard or in the Donor Portal.

To restart a cancelled recurring donation through the Dashboard, follow these steps:

  • Log in to the organization's Dashboard.
  • Navigate to the cancelled recurring donation record page.
  • Click Renew.
  • Set the parameters for the renewal, including the amount, frequency, payment methods, and limits for the donation.

To restart a cancelled donation through the Donor Portal, the donor should choose the Reactivate option. The same parameters as in the Dashboard can be set, except for setting limits, which can only be done in the Dashboard.

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