What happens if one of the installments from a recurring plan is disputed?
If an installment from a recurring plan is disputed in favor of the donor and the amount of the installment is returned to them, the entire recurring plan is canceled. It's important to note that dispute resolution can sometimes take a significant amount of time, and successful installments can be charged after the dispute has been initiated. In such cases, the non-disputed installments will remain for the organization, but the recurring plan will still be canceled.
Once a recurring plan is canceled due to a disputed installment, the organization in the Fundraise Up Dashboard or the donor in the Donor Portal can renew the recurring plan, and it will continue accordingly.