Why am I receiving a tender.Type error when syncing to Neon CRM?

We cannot sync donations to Neon CRM unless the tender type the donation should be made with is "On" in Neon CRM.

If you are receiving this error when trying to sync a Fundraise Up record over to Neon CRM, this is due to the configuration of the Tender Type settings on the Neon side.

All tender types which Fundraise Up donations may need to be written to should have a status of "On" in the Neon CRM if you want to use the integration.

For more information on the Tender Type setting please read Neon's article on How do I configure tender & card types?

Still need help?

Need help with something not covered in Support Center? Connect with a support engineer for more assistance.
Email us