Payment methods FAQ
1. Can I use another payment processor besides Stripe and PayPal?
Fundraise Up works with Stripe for cards, bank payments, and supported wallets; PayPal for PayPal and Venmo; Gemini for cryptocurrency; and DAFpay for donor-advised fund donations.
You must connect a Stripe account to accept card and bank payments.
2. Can card donations be disabled?
No. Card payments are automatically available for campaigns that accept money-based donations and use a connected Stripe account.
3. How long do card transactions take to clear?
Card donations are usually confirmed immediately. The time for funds to become available in your Stripe balance and reach your bank account depends on your country, settlement timing, and Stripe payout schedule.
4. Are automatic card updates GDPR compliant?
Stripe’s Card Account Updater can update eligible saved card details when an issuing bank replaces a card. Fundraise Up applies these updates to eligible recurring plans.
Whether your organization’s use of automatic card updates complies with applicable privacy laws depends on your configuration, role, and legal obligations. Consult your legal or privacy team if you need guidance for your organization.
5. Why do recurring donation attempts continue after a stolen_card decline?
A decline code alone does not stop Fundraise Up’s retry schedule. Attempts continue while the recurring plan is active and eligible retry attempts remain.
The plan is marked as failed according to the recurring-plan failure settings configured in Dashboard. For more information, see Recurring plans.
6. How should supporters handle dashes in ACH account numbers?
Enter the account number requested by Checkout and preserve any leading zeros. If the field accepts digits only, omit separators such as spaces or dashes. If the expected format is unclear, confirm the account number with the supporter’s bank.
7. Why is there a delay before the initial Bacs Direct Debit charge?
Bacs Direct Debit is a delayed payment method. When a new mandate is required, activation and payment settlement can take up to seven business days. With an active mandate, payment confirmation and settlement generally take four business days.
See Stripe’s Bacs Direct Debit documentation for the current timeline.
8. Does Fundraise Up support Click to Pay?
Yes. Stripe’s Secure Remote Commerce feature is now presented as Tap to Donate, and Fundraise Up supports it for eligible supporters and organizations.
9. Why might “FUNDRAISEUP.COM” appear on a bank statement?
The statement descriptor comes from your Stripe account and can vary by payment method. If “FUNDRAISEUP.COM” appears, review the statement descriptor settings in Stripe.
Descriptor changes can take time to appear and may not apply in the same way to every payment method.
10. Should I be concerned about the “Webhooks recommended” note for SEPA Direct Debit or iDEAL/Wero in Stripe?
No action is required for the webhook notice. Fundraise Up configures and processes the webhook events needed for supported payment methods.
The payment method must still be available and enabled in both Stripe and Fundraise Up.
11. Can specific cards be blacklisted?
Fundraise Up does not provide a card-blacklist feature. Depending on your Stripe account and Radar configuration, you may be able to create a Stripe Radar rule that blocks future attempts matching supported card attributes.
Review the rule carefully to avoid blocking legitimate donations.
12. Why might Direct Debit donations not have a Stripe ID?
A Direct Debit donation might not have a Stripe transaction ID while bank-account verification or mandate setup is pending. After the required verification is complete and the payment is initiated, Stripe assigns the transaction ID.
The timing varies by Direct Debit method and verification flow.
13. What Fundraise Up donation metadata is added to Stripe?
Fundraise Up adds the donation ID as transaction metadata to support reconciliation reports.
Stripe separately processes the supporter and payment information required to complete the transaction.
14. Why doesn’t Fundraise Up offer UGX as a currency?
Stripe handles the Ugandan shilling (UGX) using a special amount representation for backward compatibility. Fundraise Up does not currently support that format, so UGX is not available as a donation currency.