Platform basics
Are the Donor Map markers exact? Donor Map markers are local to the municipality where the donor gave, and are not ever exact to provided addresses. Given the fact that Donor Map elements have the ability
Canada Compatibility and Fundraise Up Fundraise Up works with many Canadian nonprofits, and one of the first questions always is: Is Fundraise Up CRA compliant?  The answer is yes, and we're happy to go
Do I have to be a 501(c)(3) to use Fundraise Up? Ideally, yes. But we can work with some other cases also. All default language in the platform and donor experience refers to donations and often them being
Why aren't cents or decimals on by default? Fundraise Up brings the best of ecommerce strategies to the donation experience, and in most cases aside from number-specific pitches, whole number amounts perform
How can I start a recurring plan on a future date? Creating a recurring plan with a future start date can only be done with Virtual Terminal. Given that recurring plans with future start dates can only
Is Fundraise Up SCA and 3D Secure compliant? Fundraise Up incorporates Stripe's protections, ensuring that if a donor is paying with a card that requires 3D Secure/SCA authentication, that they are prompted
How will donations appear on my donors' bank statements? Donations via Fundraise Up will appear on your donor's bank statements using the descriptor you set up in your payment processor. Stripe Stripe

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