Platform basics
Donations can be in the Early Fraud Warning status when a cardholder lodges a claim of fraud with their issuing bank and occurs before an official chargeback. Stripe provides this warning when they detect
Donors can access donor portal either by entering their email on your Donor Portal URL, or by clicking on the buttons included in each email sent out by Fundraise Up to the donor. To locate your Donor
Fundraise Up currently doesn't offer a physical card reader at this time, but in-person donations can be quickly taken via Virtual Terminal. We may consider adding card reader and tap payment support to
No, there is no obligation to continue to use Fundraise Up. No contracts, no minimums. We don't like to be locked into software contracts, so we don't do that to you. We don't want you to be unhappy in
The questions interface for your campaigns and elements offer options for your questions, but does not offer edit functions for existing questions. If you don't see what you need, there is more functionality
The Recurring tab will show recurring plans as a whole. The Donations tab, if filtered to recurring, will show every donation installment processed for all plans within a time frame. As a result, you should
To update your organization's legal information, including your registered address, navigate to the Account settings page under your general settings. Scroll to the Legal section of the page and here
You may have noticed that the Fundraise Up donation modal has a small built-in FAQ section, shown to the bottom of the checkout in desktop and mobile view. Clicking on any of those questions will open
You can edit or add account codes on accounts from the Account page of Settings, or by going to the Subaccounts page and editing it for subaccounts of the current account. Account code is a field that
Stripe dispute, also known as a chargeback, inquiry, or retrieval, happens when a cardholder questions a payment through their card issuer. An inquiry or retrieval may simply request more information about

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