Unfortunately, there is no option for donors to change their email address themselves in such cases. However, organizations can edit a donor's email address from the Dashboard. To update the donor's email

We understand that sometimes you may need to reissue a receipt for a donation, whether when there is a mistake in the donor's name or when you need to change the campaign for the receipt and want the new

The time zone shown in your Fundraise Up dashboard is the one set in the Account section of your account settings. It's important to set the correct time zone for your organization to ensure that all the

You can't search for supporters using their Supporter ID in the Fundraise Up dashboard. This is because it can lead to misunderstandings about supporter records’ purpose. Fundraise Up can detect which

We partner with Stripe to give your organization to accept as many common methods of donation as possible. As such, Stripe is required as your baseline payment processor, and PayPal can be added to maximize

Migrated recurring donations from another platform to Fundraise Up will have the same characteristics as those created directly through our system checkout. Organizations will have the same options to

If you're looking to disable a campaign and wondering what will happen with your recurring donations, we've got you covered. Removing the link, disabling, or archiving the campaign will not affect your

If you are an Organization Administrator user and you're getting an error message that your role doesn't have enough permissions for some actions, there may be a following reason why this is happening.

Fundraise Up's Questions checkout feature is designed to help charities collect important information from donors during the checkout process. However, some donors may be able to avoid answering these

You can easily correct supporter’s name in our Dashboard, for example if a donor has accidentally entered the wrong name during Checkout process. To do this, go to the Supporters tab and enter the current