Platform basics
If you are trying to save changes to content in our Fundraise Up dashboard, and you receive the message “Try to repeat in a minute”, please try clearing out your browser cache as your browser may still
Are the Donor Map markers exact? Donor Map markers are local to the municipality where the donor gave, and are not ever exact to provided addresses. Given the fact that Donor Map elements have the ability
Do I have to be a 501(c)(3) to use Fundraise Up? Ideally, yes. But we can work with some other cases also. All default language in the platform and donor experience refers to donations and often them being
How does Fundraise Up handle anonymous donations? You can allow anonymous donations or not on a per-campaign basis. Donations where the donor chose to be anonymous are clearly marked and that choice is
How can I start a recurring plan on a future date? Creating a recurring plan with a future start date can only be done with Virtual Terminal. Given that recurring plans with future start dates can only
Is Fundraise Up SCA and 3D Secure compliant? Fundraise Up incorporates Stripe's protections, ensuring that if a donor is paying with a card that requires 3D Secure/SCA authentication, that they are prompted
Absolutely! Fundraise Up is SOC 2 compliant. We have secured our SOC 2 Type 2 report and are ready to share it upon request. Just reach out to our support team, and we'll provide you with the necessary
What does the "Something went wrong" sync error mean? There was an issue that didn't allow the synchronization of our data to complete over to your CRM. Please reach out to support to gather more information
Can I set an offline amount to be reflected in goal meter elements? You can either enter an offline amount for each campaign, or you can fill an Add Amount value on Goal Meter or Stat Counter elements
We’re always looking to make your Fundraise Up experience better and better. For more info, see the following links! Learning about the latest feature updates - Our Changelog covers updates and feature

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