Platform basics
Stripe dispute, also known as a chargeback, inquiry, or retrieval, happens when a cardholder questions a payment through their card issuer. An inquiry or retrieval may simply request more information about
Can you change the campaign of a P2P once it has been created? Once a P2P fundraiser has been created, you cannot change the campaign it is associated with. When this happens, we recommend pausing the
It is sometimes a concern that Fundraise Up on-page checkout may slow your website down, when compared to sending a donor off to a different page for donations. We take every step to mitigate this, and
Supporters can update their payment methods, as well as other details of their recurring plan in the Donor Portal. If an installment ever fails, they can also be automatically sent the Installment failed
If the PayPal option isn't available in your checkout for recurring donations, there's a simple explanation: PayPal doesn't allow subscription payments by default. PayPal cannot be used for recurring giving
At this time, it is not possible to directly link two Stripe accounts to your Fundraise Up account. However, many organizations that collect international donations, especially those with multiple national
HubSpot CMS is a powerful, easy-to-use content management system (CMS) designed to help businesses create, manage, and optimize content across multiple channels. Follow the steps below to add the Fundraise
Adding Fundraise Up to Your Privacy Policy While not required, you may want to mention or include Fundraise Up in your privacy policy. Most organizations maintain a privacy policy on their respective websites
How can I add someone to my Fundraise Up team? To add a member of your team to the Fundraise Up platform, login to your Fundraise Up account, click on your organization's name, choose Settings, select
You might be puzzled when you see an outdated card on an active recurring plan in the Dashboard, despite knowing the donor's card has been reissued. Why doesn't this information update? The card data for

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