Platform basics
To modify the footer text of the PDF receipt, please go to your Fundraise Up Settings, go to Receipt, and update your Footer text section. Fundraise Up pre-populates information like your non-profit name
Yes, there is a setting to no longer make CVC required when processing a Virtual Terminal Donation. You now have the option of making the CVC field optional for credit/debit card donations made through
Yes, our installation code must be added to your index.html in the src directory. To utilize Fundraise Up in an Angular application, please enter the installation code in the src directory → index.html,
If you are trying to save changes to content in our Fundraise Up dashboard, and you receive the message “Try to repeat in a minute”, please try clearing out your browser cache as your browser may still
How can I start a recurring plan on a future date? Creating a recurring plan with a future start date can only be done with Virtual Terminal. Given that recurring plans with future start dates can only
Why was my email address rejected? Donors must provide a valid email address when donating via your Fundraise Up donation checkout. These are validated by ZeroBounce in order to ensure high deliverability
Is Fundraise Up SCA and 3D Secure compliant? Fundraise Up incorporates Stripe's protections, ensuring that if a donor is paying with a card that requires 3D Secure/SCA authentication, that they are prompted
Adding Fundraise Up to Your Privacy Policy While not required, you may want to mention or include Fundraise Up in your privacy policy. Most organizations maintain a privacy policy on their respective websites
How will donations appear on my donors' bank statements? Donations via Fundraise Up will appear on your donor's bank statements using the descriptor you set up in your payment processor. Stripe Stripe
SOC 1 and 2 Compliance: Is Fundraise Up SOC compliant? Fundraise Up only uses SOC-certified platforms to operate the infrastructure for the software. All of the underlying infrastructure used by Fundraise

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