Platform basics
Shopify is an e-commerce platform that enables businesses to create and manage their own online stores. Add the Fundraise Up installation code to your Shopify theme code to integrate the platform with
Please be informed that starting October 11, 2023, we have updated our Stripe integration. For new accounts, only the Donation ID will be sent as metadata to Stripe. If you need to create a report that
Can you change the campaign of a P2P once it has been created? Once a P2P fundraiser has been created, you cannot change the campaign it is associated with. When this happens, we recommend pausing the
It is sometimes a concern that Fundraise Up on-page checkout may slow your website down, when compared to sending a donor off to a different page for donations. We take every step to mitigate this, and
Why was my email address rejected? Donors must provide a valid email address when donating via your Fundraise Up donation checkout. These are validated by ZeroBounce in order to ensure high deliverability
We’re making some changes to our cookies on October 2nd, 2023, and you might need to update your site’s cookie banner before that date. Who do these changes apply to? Before you read any further, check
The Questions feature is a useful tool for obtaining information from donors during Checkout, Fundraisers, and Virtual Terminal. You can manage and create questions from the Settings section of your Fundraise
Your Fundraise Up account comes pre-set with a default currency (USD) and country (USA). Need a change? We've got you covered! However, this can't be done through your Dashboard. You'll need our support
Donors may prefer not to receive emails for every recurring donation installment. Our platform allows customization of email notification settings to accommodate different donor preferences at various
No, there is no obligation to continue to use Fundraise Up. No contracts, no minimums. We don't like to be locked into software contracts, so we don't do that to you. We don't want you to be unhappy in

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