Platform basics
How can I add someone to my Fundraise Up team? To add a member of your team to the Fundraise Up platform, login to your Fundraise Up account, click on your organization's name, choose Settings, select
Stripe dispute, also known as a chargeback, inquiry, or retrieval, happens when a cardholder questions a payment through their card issuer. An inquiry or retrieval may simply request more information about
It is sometimes a concern that Fundraise Up on-page checkout may slow your website down, when compared to sending a donor off to a different page for donations. We take every step to mitigate this, and
We designed our global elements to be easy to use and to maximize donation conversion, so they are enabled by default. However, if you would like them to stop showing on your site, here's how they can
Currently, we're only processing online donations. We do not have the option to record checks and cash gifts, but you can add such donations manually in your CRM. At Fundraise Up, we are concentrated on
HubSpot CMS is a powerful, easy-to-use content management system (CMS) designed to help businesses create, manage, and optimize content across multiple channels. Follow the steps below to add the Fundraise
Shopify is an ecommerce platform that enables businesses to create and manage their own online stores. Add the Fundraise Up installation code to your Shopify theme code to integrate the platform with your
How will donations appear on my donors' bank statements? Donations via Fundraise Up will appear on your donor's bank statements using the descriptor you set up in your payment processor. Stripe Stripe
End-of-year giving summaries are intended to be a global reflection of an individual's total giving, not just Fundraise Up online donations. In Donor Portal, each donor can download individual PDF receipts
Weebly is an easy-to-use website building platform designed to help users quickly create and publish professional-looking websites with minimal effort. Follow the steps below to add the Fundraise Up installation

Still need help?

Need help with something not covered in Support Center? Connect with a support engineer for more assistance.
Email us