Platform basics
When you transition from your previous donation platform to Fundraise Up, it may be necessary to implement 301 permanent redirects. These redirects point the URLs of old donation landing pages to Checkout
Does Fundraise Up work within in-app browsers? Many social media apps, like Facebook, take you to their in-app browser experience when you click a link in the app. Fundraise Up works with these, but there
Do I have to be a 501(c)(3) to use Fundraise Up? Ideally, yes. But we can work with some other cases also. All default language in the platform and donor experience refers to donations and often them being
How can I edit custom Questions asked during Checkout or P2P setup? The questions interface for your campaigns and elements offer options for your questions, but does not offer edit functions for existing
Is donor coverage of fees tax deductible? Yes – when a donor checks the box to Cover Fees, our software simply increases their gift amount by an amount commensurate to the platform and processor fees we
What does the "Something went wrong" sync error mean? There was an issue that didn't allow the synchronization of our data to complete over to your CRM. Please reach out to support to gather more information
Fundraise Up currently doesn't offer a physical card reader at this time, but in-person donations can be quickly taken via Virtual Terminal. We may consider adding card reader and tap payment support to
No, there is no obligation to continue to use Fundraise Up. No contracts, no minimums. We don't like to be locked into software contracts, so we don't do that to you. We don't want you to be unhappy in
While the button in checkout does say Credit card in most regions, it always takes debit cards as well through the same fields. Through thousands of transaction records, we have found that labeling our
When a donor sets up a plan, their fee coverage choice is what is used for future installments unless they or an admin edits their plan to change that choice. If the donor chooses to not cover the transaction

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