Fundraise Up sends emails to donors to confirm their donations and keep them updated on important information related to their contribution. But where can you find these emails, and how can you view them?

In Fundraise Up, recurring plans that encounter a failed charge will be put into a "retrying" status. But what happens next, and can the failed charge be retried? If a charge on a recurring donation plan

As a donation platform, Fundraise Up charges a platform fee to process donations made through our checkout. If you're a charity using Fundraise Up to collect donations, you may be wondering whether the

At this time, it is not possible to directly link two Stripe accounts to your Fundraise Up account. However, many organizations that collect international donations, especially those with multiple national

When editing a Campaign, if you click into the Checkout tab, you'll find Thank You Screen as an option in the left-hand menu. From there, you can edit the Thank You behavior - specifically, whether we

You can change the donor’s email address in our Dashboard, for example if a donor has entered the address with mistake during Checkout process. The donor’s email address is the unique identifier used

You can easily correct supporter’s name in our Dashboard, for example if a donor has accidentally entered the wrong name during Checkout process. To do this, go to the Supporters tab and enter the current

To minimize the risk of fraudulent activities via our checkout, we suggest establishing a minimum donation amount. Even though we have a dependable and consistent system in place for detecting suspicious

By default, our platform sends notification emails to donors after each donation, including a tax receipt they can provide to the tax authorities. Currently, it is not possible to disable receipt emails

If you're trying to create a new P2P (peer-to-peer) fundraiser in our platform's dashboard, it's important to select the campaign that the fundraiser will be associated with. If you're unable to find the