Stripe dispute, also known as a chargeback, inquiry, or retrieval, happens when a cardholder questions a payment through their card issuer. An inquiry or retrieval may simply request more information about

If you disable a payment method in your account settings, active recurring donation plans will still be charged as per the payment schedule — there's no need to worry. The situation is almost the same

Fundraise Up has not been designed to work with Google Translate. Using Google Translate will have unexpected results, and should be unnecessary thanks to our built-in localization tools, which cover more

To view your test donations and recurring plans in Fundraise Up, please set your account to view test data so you may find and cancel recurring plans. Any transactions created in test mode are only visible

You can still direct people to your Fundraise Up account checkout when your main website is down, but you will need to set up an alternative website/webpage/landing page to host your installation code

While the button in checkout does say Credit card in most regions, it always takes debit cards as well through the same fields. Through thousands of transaction records, we have found that labeling our

When you go to Settings and notice that you have less items on your left navigation menu, this most likely means your user account has less privileges than others. If you believe you should have a higher

We designed our global elements to be easy to use and to maximize donation conversion, so they are enabled by default. However, if you would like them to stop showing on your site, here's how they can

Fundraise Up provides integration with PayPal to receive donations through this popular payment method. However, it is not possible to connect a personal PayPal account because Fundraise Up can only be

If a recurring donation plan has been canceled, it is still possible to restart it. This article will guide you through the process of renewing a canceled recurring plan using either the Fundraise Up Dashboard