Platform basics
If you're looking to provide your supporters with access to the Donor Portal so they can manage their donations, it's a simple process. First, you'll need to send them a link to the Donor Portal. You
If you're looking to disable a campaign and wondering what will happen with your recurring donations, we've got you covered. Removing the link, disabling, or archiving the campaign will not affect your
If the PayPal option isn't available in your checkout for recurring donations, there's a simple explanation: PayPal doesn't allow subscription payments by default. PayPal cannot be used for recurring giving
If you've been testing a donation form and are seeing a reminder that keeps popping up, deleting the website's cookies will remove the reminder. Here's how to do it in different browsers: Google Chrome:
If you've noticed that the payout amount for a donation is sometimes larger than the difference between the donation amount and covered fees, you may be wondering why this is happening. It's important
End-of-year giving summaries are intended to be a global reflection of an individual's total giving, not just Fundraise Up online donations. In Donor Portal, each donor can download individual PDF receipts
If you are an Organization Administrator user and you're getting an error message that your role doesn't have enough permissions for some actions, there may be a following reason why this is happening.
If you've recently connected an integration between our platform and your CRM, you may have noticed that the integration is paused by default. This is because the automatic synchronization feature is turned
Fundraise Up's platform supports cryptocurrency and stock donations, allowing donors to give in a way that's convenient and secure. Fundraise Up charges a 5% fee for processing crypto and stock donations.
Fundraise Up's Questions checkout feature is designed to help charities collect important information from donors during the checkout process. However, some donors may be able to avoid answering these

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