Platform basics
The questions interface for your campaigns and elements offer options for your questions, but does not offer edit functions for existing questions. If you don't see what you need, there is more functionality
The Recurring tab will show recurring plans as a whole. The Donations tab, if filtered to recurring, will show every donation installment processed for all plans within a time frame. As a result, you should
To update your organization's legal information, including your registered address, navigate to the Account settings page under your general settings. Scroll to the Legal section of the page and here
You can edit or add account codes on accounts from the Account page of Settings, or by going to the Subaccounts page and editing it for subaccounts of the current account. Account code is a field that
When you update a donor's email address in your Organization's dashboard, it automatically updates in the Donor Portal too. The donor retains access to their Donor Portal using the new email address, and
Fundraise Up is not a payment processor. We partner with Stripe, which is PCI Compliant, to process credit card transactions, and other processors like PayPal and Gemini for specific types of transactions.
Fundraise Up has not been designed to work with Google Translate. Using Google Translate will have unexpected results, and should be unnecessary thanks to our built-in localization tools, which cover more
To view your test donations and recurring plans in Fundraise Up, please set your account to view test data so you may find and cancel recurring plans. Any transactions created in test mode are only visible
Test transactions are still transactions that involve creating test records within a payment processor, and as such cannot be deleted from the Dashboard. Although we do offer the ability to make test donations
Only Organization Administrator users will see all settings options. Additionally, some subaccounts may be set to use their parent account's payment options and receipting. When determining why you cannot

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