Fundraise Up account default option uses machine learning to determine when to set a recurring plan's status to Failed after charge attempts have been made, helping organizations to avoid unnecessary charges
If your recurring donation was cancelled, there is still a way to start it over. This can be done either through our Dashboard or in the Donor Portal. To restart a cancelled recurring donation through
As a general rule, donations are made with the donor's name and surname. However, sometimes a donor may wish to give anonymously. In the checkout process, an organization can provide the option for donors
A receipt serves as a confirmation of a successful donation and can be used for tax purposes. However, there may be instances where a donation needs to be refunded, and the corresponding receipt must be
If you have ever tried to edit a recurring plan or activate a previously canceled recurring plan, you may have noticed a checkbox labeled Process a payment now. This checkbox can be a bit confusing, so
You can't search for supporters using their Supporter ID in the Fundraise Up dashboard. This is because it can lead to misunderstandings about supporter records’ purpose. Fundraise Up can detect which
If you're looking to disable a campaign and wondering what will happen with your recurring donations, we've got you covered. Removing the link, disabling, or archiving the campaign will not affect your
Why is Organization Administrator getting an error message that user role doesn't have enough permissions?
If you are an Organization Administrator user and you're getting an error message that your role doesn't have enough permissions for some actions, there may be a following reason why this is happening.
If you have an integration set up with Raiser's Edge NXT, you may be wondering if you can sync donations in bulk to your CRM. While Fundraise Up can automatically sync donations to Raiser's Edge NXT, donations