Integrations
There’s a few reasons why you might not be shown your integration settings in Fundraise Up, most of which are related to our permissions towards that CRM’s accounts. For example, if the integration works
Please create custom fields on the Virtuous Gift, Contact, or Recurring Gift objects before these additional mappings will display. If you have made them and they are still not appearing, reload the Virtuous
Please review Double the Donations documentation on how to upload historical donations. If you enabled Double the Donation integration at a later time and would like to upload past Fundraise Up donations
Likely, the "Countries matching" rules are not set. Please check that setting in the NXT integration. Raiser's Edge NXT requires Country information to be matched to an exact list, which must first be
Why do I have two records in Raiser's Edge NXT for the first installment of a recurring plan? One record represents the first installment, the other record represents the schedule of payment. Think of
How can I check my donations sync statuses? Each donation has a section showing its status with regards to any connected integrations. Additionally, each integration has a sync log showing all attempted
Why I can't find the Fundraise Up app in Zapier? The Fundraise Up app is an invite-only application at this time and is not searchable on the Zapier welcome screen. However, you may find the app after
Why I can't find my Raiser's Edge campaign in Special Rules? Please check if your Raiser's Edge campaign is disabled or has an end date prior to the current day. For a Raiser's Edge campaign to be selectable
Why do I have two records in Bloomerang for the first installment of a recurring plan? One record represents the first installment, the other record represents the schedule of payment. Think of the "Recurring
Why am I receiving a tender.Type error when syncing to Neon CRM? We cannot sync donations to Neon CRM unless the tender type the donation should be made with is "On" in Neon CRM. If you are receiving this

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