Bacs Direct Debit is a popular payment method for recurring donations in the UK. If you have enabled Bacs Direct Debit for your Fundraise Up account but cannot see it as an option in the Virtual Terminal,

The mandate type will always be set to recurrent, irrespective of whether the donation is one-time or recurring. This is because Stripe does not currently support single_use sources for SEPA Direct Debits.

Stripe dispute, also known as a chargeback, inquiry, or retrieval, happens when a cardholder questions a payment through their card issuer. An inquiry or retrieval may simply request more information about

If you disable a payment method in your account settings, active recurring donation plans will still be charged as per the payment schedule — there's no need to worry. The situation is almost the same

If you're trying to connect your PayPal account to Fundraise Up and you receive confirmation from PayPal's side, but the connection doesn't appear in Fundraise Up, here's a quick troubleshooting guide

The Fundraise Up platform enables supporters to donate using cryptocurrency conveniently and securely, charging a 5% fee for processing crypto donations. This fee is not added to the donation amount but

When a supporter gives using ACH US Direct Debit through manual verification, they input the account and routing numbers of the bank account they want to donate from. To confirm that these details are

By default, PayPal will create separate balances for donations received in currencies other than your account’s default currency. If you often receive donations in other currencies, we recommend configuring

At this time, we do not allow the creation of recurring plans via Venmo. This is largely infrastructural, so if there's any way for us to support that in the future, we'll do our best to explore those

To activate Apple Pay as a payment method, you need to verify the domain where it will be used. If your website is built using HubSpot, use the instructions in this guide to complete the verification process.