The recurring plan in a Failed status cannot be canceled. This is because we aim to maintain accurate and comprehensive statistics about recurring plan statuses. However, a failed plan behaves the same

If you've noticed that the payout amount for a donation is sometimes larger than the difference between the donation amount and covered fees, you may be wondering why this is happening. It's important

We've transitioned from Plaid (Instant ACH) and our previous version of ACH Direct Debit to a new version of ACH Direct Debit, also provided by Stripe. We’re also introducing automatic verification, which

As a general rule, donations are made with the donor's name and surname. However, sometimes a donor may wish to give anonymously. In the checkout process, an organization can provide the option for donors

Firstly, it's important to note that Fundraise Up does not process donations directly. We rely on trusted third-party payment processors like Stripe to handle payment transactions for our platform. When

Migrated recurring donations from another platform to Fundraise Up will have the same characteristics as those created directly through our system checkout. Organizations will have the same options to

If a recurring plan has a "Scheduled" status due to being skipped by the donor or via the Dashboard, there isn't a direct way to unskip it. However, you can use the following workaround to reactivate the

Bank account details can be updated directly from the Stripe Dashboard: From the Stripe dashboard menu, click on the Settings icon and then under your Business settings, click on External Payout Accounts

If you need to create a report that has PayPal payout information alongside Fundraise Up information, you will need to merge two exports, either joining PayPal and Fundraise Up exports, or PayPal and your

In the Donor Portal, donors can edit payment details for their recurring donation, including the amount, frequency, and payment method. If the recurring plan has limits, such as a maximum donation amount