Payments
If you've noticed that the payout amount for a donation is sometimes larger than the difference between the donation amount and covered fees, you may be wondering why this is happening. It's important
We've transitioned from Plaid (Instant ACH) and our previous version of ACH Direct Debit to a new version of ACH Direct Debit, also provided by Stripe. We’re also introducing automatic verification, which
As a general rule, donations are made with the donor's name and surname. However, sometimes a donor may wish to give anonymously. In the checkout process, an organization can provide the option for donors
Firstly, it's important to note that Fundraise Up does not process donations directly. We rely on trusted third-party payment processors like Stripe to handle payment transactions for our platform. When
Migrated recurring donations from another platform to Fundraise Up will have the same characteristics as those created directly through our system checkout. Organizations will have the same options to
If a recurring plan has a "Scheduled" status due to being skipped by the donor or via the Dashboard, there isn't a direct way to unskip it. However, you can use the following workaround to reactivate the
In the Donor Portal, donors can edit payment details for their recurring donation, including the amount, frequency, and payment method. If the recurring plan has limits, such as a maximum donation amount