Payments
Supporters can update their payment methods, as well as other details of their recurring plan in the Donor Portal. If an installment ever fails, they can also be automatically sent the Installment failed
If you've noticed that the payout amount for a donation is sometimes larger than the difference between the donation amount and covered fees, you may be wondering why this is happening. It's important
In Fundraise Up, recurring plans that encounter a failed charge will be put into a "retrying" status. But what happens next, and can the failed charge be retried?
If a charge on a recurring donation plan
To minimize the risk of fraudulent activities via our checkout, we suggest establishing a minimum donation amount. Even though we have a dependable and consistent system in place for detecting suspicious
We've transitioned from Plaid (Instant ACH) and our previous version of ACH Direct Debit to a new version of ACH Direct Debit, also provided by Stripe. We’re also introducing automatic verification, which
As a donation platform, Fundraise Up charges a platform fee to process donations made through our checkout. If you're a charity using Fundraise Up to collect donations, you may be wondering whether the
Currently, we're only processing online donations. We do not have the option to record checks and cash gifts, but you can add such donations manually in your CRM. At Fundraise Up, we are concentrated on
In the Donor Portal, donors can edit payment details for their recurring donation, including the amount, frequency, and payment method. If the recurring plan has limits, such as a maximum donation amount
Fundraise Up account default option uses machine learning to determine when to set a recurring plan's status to Failed after charge attempts have been made, helping organizations to avoid unnecessary charges