Payments
Recurring donations allow donors to make a series of donations automatically over a set period of time. In our Virtual Terminal, organizations can set limits for recurring plans, such as the maximum number
Recurring donations allow donors to make a series of donations automatically over a set period of time. In our Virtual Terminal, such donations can be made with a date limit. After this date, the donation
As a general rule, donations are made with the donor's name and surname. However, sometimes a donor may wish to give anonymously. In the checkout process, an organization can provide the option for donors
A receipt serves as a confirmation of a successful donation and can be used for tax purposes. However, there may be instances where a donation needs to be refunded, and the corresponding receipt must be
If you have ever tried to edit a recurring plan or activate a previously canceled recurring plan, you may have noticed a checkbox labeled Process a payment now. This checkbox can be a bit confusing, so
If an installment from a recurring plan is disputed in favor of the donor and the amount of the installment is returned to them, the entire recurring plan is canceled. It's important to note that dispute
Migrated recurring donations from another platform to Fundraise Up will have the same characteristics as those created directly through our system checkout. Organizations will have the same options to
If you've noticed that some of your one-time donations are being treated as repeat subscriptions in PayPal, you may be wondering why this is happening. In some cases, this occurs when the donations were
The Fundraise Up platform enables supporters to donate using cryptocurrency conveniently and securely, charging a 5% fee for processing crypto donations. This fee is not added to the donation amount but
If you've noticed that the converted amounts between PayPal and Fundraise Up don't match up, the reason for the discrepancy lies in the currency exchange rates used by the two platforms. Fundraise Up and

Still need help?

Need help with something not covered in Support Center? Connect with a support engineer for more assistance.
Email us