Payments
Supporters can update their payment methods, as well as other details of their recurring plan in the Donor Portal. If an installment ever fails, they can also be automatically sent the Installment failed
If you've noticed that the payout amount for a donation is sometimes larger than the difference between the donation amount and covered fees, you may be wondering why this is happening. It's important
Fundraise Up is designed to handle almost unlimited load. This article details the numbers you can expect, how we achieve this, and how we regularly test the platform.
Key figures
The platform is capable
In the Donor Portal, donors can edit payment details for their recurring donation, including the amount, frequency, and payment method. If the recurring plan has limits, such as a maximum donation amount
Fundraise Up account default option uses machine learning to determine when to set a recurring plan's status to Failed after charge attempts have been made, helping organizations to avoid unnecessary charges
In Fundraise Up, recurring plans that encounter a failed charge will be put into a "retrying" status. But what happens next, and can the failed charge be retried?
If a charge on a recurring donation plan
To minimize the risk of fraudulent activities via our checkout, we suggest establishing a minimum donation amount. Even though we have a dependable and consistent system in place for detecting suspicious
We've transitioned from Plaid (Instant ACH) and our previous version of ACH Direct Debit to a new version of ACH Direct Debit, also provided by Stripe. We’re also introducing automatic verification, which
If a recurring plan has a "Scheduled" status due to being skipped by the donor or via the Dashboard, there isn't a direct way to unskip it. However, you can use the following workaround to reactivate the