Back to updates

Import external donations from Virtuous CRM

Supporters who gave outside of Fundraise Up — by check, cash, or through another platform — can now see those donations in the Donor Portal when you use the Virtuous CRM basic integration.

Previously, importing external donations required the Virtuous G&C Import Write integration. The basic Virtuous CRM integration now supports import mode as well, giving more organizations a way to bring historical donation records into Fundraise Up without switching integration types.

This option is available on demand — contact your customer success manager or reach out to support to get it enabled for your account.

Imported donations are matched to an existing supporter in your Dashboard or create a new supporter record. All donations added this way appear in each supporter's Donor Portal.

Fundraise Up does not generate tax-compliant receipts for external donations. You can set up mapping in your Virtuous integration to match imported donations with receipts issued by your CRM. When mapped, supporters can download those receipts in the Donor Portal — individually or all at once — alongside receipts for online donations made through Fundraise Up.

Learn more about external donations or go to the setup guide for the Virtuous CRM basic integration.