Refund reasons added to Dashboard
Organizations must now select a refund reason when processing refunds through the Dashboard. This makes it easier to analyze refund patterns and find ways to reduce refund rates over time.
Choose from a predefined list and add comments if selecting “Other.” Refund reasons from Stripe are automatically saved and displayed on donation details pages.
We’ve also added refund reasons and comments to donation exports for better reporting. Historical refund data has been updated where available.