Supporter feedback now collected across the platform
We’ve added feedback forms to key areas where supporters interact with Fundraise Up. The Donor Portal, Upgrade Links, and supporter emails now include “Report a problem” options that open a feedback form.
"Report a problem" button in the bottom-left corner of the Donor Portal
When supporters submit feedback, you’ll receive it by email if it relates to your organization or campaigns. This helps you better understand supporter experiences and address any issues they encounter.
Popup window with a feedback form
The system filters out spam and general platform feedback, so you only receive messages that are specific to your supporters and donation experience. No setup is required on your end.