Donor Portal guide template for your supporters
Your supporters may have questions about the Donor Portal — how to sign in, update a payment method, pause a plan, or download a receipt. We've published a ready-made article template you can copy, adapt, and share with them directly. It covers all the common tasks in plain language, with no mention of Fundraise Up.
Fill in your organization's name, portal URL, and support contact, then remove any sections for actions you've turned off in your portal settings. Share it as a page on your website, an article in your help center, or a response template for your donor care team.
Need the guide in another language?
The Donor Portal supporter guide generator produces the guide in any language. Answer a few questions about your portal configuration and pick a target language — it generates a prompt you can paste into ChatGPT, Claude, Gemini, or any other AI assistant.
The output uses button and menu names as they appear in the Donor Portal in that language, so supporters see instructions that match what's on their screen.