Manual synchronization has become more precise, allowing to sync only the necessary donations and thus reduce synchronization time. Now, when initiating manual synchronization, you have the option to choose which types of donations to synchronize: unsynced live donations, all live donations, or all test donations. Learn more →
Enhance your fundraising efforts with our new "Supporters with abandoned donations" feature, which helps you reconnect with donors who began but didn't complete their donations. By capturing their details early, we enable you to send follow-up reminders, increasing the chances of completing the donation. This feature is integrated into both the Checkout Modal and Campaign Pages for seamless operation. Activate it in the Settings tab under the 'Supporters' section to start reclaiming lost donations. Learn more →
Export browser, OS, and device information for all types of donations to gain insights into supporters' technology preferences. Find these fields in your export template columns.
Enhance the value of your current monthly supporters' gifts with ease by utilizing our latest feature, Upgrade Links, included in installment emails. Our AI-powered suggested amounts provide a simple method for supporters to boost their regular monthly contributions. Learn more →
Introducing seamless access to Supporter Donor Portals, streamlining issue resolution and enhancing support efficiency.
To see how it works, go to the page of any Supporter and click the "Open Donor Portal" button.
Effortlessly add GTM containers to your Campaign Pages. Manage tags, triggers, and configurations directly from the GTM dashboard. The integration supports analytics tools and ad tracking pixels from the pre-approved list, ensuring compliance. Learn more →
Gain a comprehensive overview of all changes made to your organization’s recurring plans, including historical data, with the new Audit Log. This feature enhances security and accountability, identifying the initiator, time and IP for every change made. Find the Audit Log in your Dashboard Settings, as well as condensed versions on individual recurring plan records. Learn more →
We've introduced a setting that gives you the option whether or not to validate your supporters’ mailing addresses at the moment they’re added. You can opt to deactivate this setting to focus on maximizing Checkout conversion rates, or leave it activated to improve address accuracy and deliverability. Find this setting in the “Campaigns” section of your Dashboard settings. Learn more →
You can now create multiple integration connections to all of our integrated CRM services. This allow you to connect both your organization’s main instance and a sandbox instance to test and fine-tune your integrations. To add an additional integration to another instance of your CRM service, head to the Integrations section of your Dashboard settings and click “Add integration”.
In response to Stripe's introduction of a 0.25 USD fee for automatic card update services, we've revised our payment method management. Automatic card updates will be utilized only for active recurring plans and not for one-time donations, thereby minimizing unnecessary fees while still ensuring seamless card updates for your recurring donors.
German organizations can now opt to ask supporters for their title (Herr, Frau, Prof. or Dr.) To enable this option, to go the “Supporter” section of any campaign’s settings and enable the “Ask for title” checkbox.
We’ve added the option for a “Donate” button to our Top Supporters, Top Locations, and Recent Donations Elements. With this addition, these three Elements will now also prompt action as well as showcasing other donors’ contributions. To enable this button, select the “Show donate button” checkbox in the Element settings.
You can now boost generosity even further with impact descriptions, giving donors an idea of how exactly their donation might be used by your organization — “$50 feeds one family for a week”, for example. When added to a campaign, these impact descriptions will appear on both your Campaign Pages and in your Checkout modals next to each suggested amount. To start adding impact descriptions open the Settings tab in one of your campaigns and find the Suggested Amounts section. Learn more →
Donors are now able to increase their recurring donation and/or start covering their donation transaction costs with the click of a single “Give more” button in the Donor Portal.
We’ve redesigned our Virtual Terminal, making it even easier to use. The new full-page layout features a handy fixed summary of the donation on a side panel, meaning your Virtual Terminal operators can efficiently process donations while always having essential donation details like frequency, amount, and cost coverage immediately in sight.