Introducing supporter feedback collection
We’ve introduced a new feature that enables your supporters to easily share their feedback about their giving experience directly through the Fundraise Up platform.
Previously, feedback wasn’t collected within Fundraise Up, and supporters had to contact your organization via email. Now, supporters can submit feedback at key moments in their journey, and you will receive these messages in an organized manner.
Where can supporters submit their feedback?
Supporters can submit their feedback through several channels with a new “Report a problem” button now available in key locations:
- Donor Portal: Located at the bottom of the side menu.
- Upgrade Links: A dedicated “Report a problem” section has been added at the bottom of the Upgrade Links pages, just below the confirmation buttons.
- Emails: The “Contact us with any questions” link in supporter emails now directs users to a dedicated feedback page.
When a supporter clicks “Report a problem,” a straightforward form appears, allowing them to describe their experience. Supporters can write messages of up to 3,000 characters. To maintain smooth operation for everyone, this feature limits submissions to 10 messages per day and 100 messages per month from the same supporter.
What happens with submitted feedback?
When a supporter sends their message, it will be routed to your team as a new feedback email, delivered to the address you currently use for supporter inquiries. This process simplifies reviewing, tracking, and responding to feedback without altering your existing workflow.
How does this benefit your organization?
- Faster Awareness: You will be notified immediately when supporters share their issues or suggestions.
- Organized Delivery: Feedback comes in a consistent, structured format, making it easier for you to respond quickly.
- No Extra Work: This feature works automatically, requiring no setup on your part.