Understanding monthly platform fee invoices in restricted regions
In most regions, Fundraise Up platform fees are deducted automatically when a donation is processed.
In certain countries, including Malaysia, Mexico, Brazil, and India, local regulations and Stripe's regional infrastructure may prevent cross-border application fees. When that happens, Fundraise Up cannot deduct the platform fee directly from the transaction.
Instead, the amount that would normally be collected as the platform fee remains with your organization at payout, and we bill that amount later in a monthly invoice.
How the money flow works
- The donation is processed.
- Stripe deducts its own processing fee and deposits the remaining amount into your bank account.
- The Fundraise Up platform fee is not deducted automatically at that time, even if the dashboard shows it in the transaction breakdown.
- At the end of the month, Fundraise Up calculates the total platform fees and issues one invoice for that amount.
Why the dashboard and Stripe can look different
The Fundraise Up dashboard is designed to show the transaction economics consistently, so you may still see the platform fee reflected in donation details.
In Stripe, however, you may not see any Application Fee entry at all for transactions in restricted regions. That is expected. Because the platform fee is not collected automatically through Stripe in these cases, Stripe does not show an application fee deduction for the donation, and the amount is instead billed later through your monthly invoice.
How to verify this in Stripe
To confirm how a specific donation was handled:
- Open the transaction in your Stripe Dashboard.
- Review the charge details, Stripe fees, and payout information.
- In restricted regions, you typically will not see an application fee deducted for the donation.
- If no application fee was collected in Stripe, the platform fee for that donation will be included in your monthly Fundraise Up invoice instead.
Frequently asked questions
Can I switch to automatic deductions?
No. This behavior is determined by regional payment and regulatory constraints. If Stripe and local regulations change in the future, Fundraise Up may be able to support automatic deductions in those regions.
When is the invoice sent?
Invoices are typically sent to your organization's billing email within the first few days of each month and cover the previous month's activity.
Does Fundraise Up ever hold my funds?
No. Fundraise Up does not hold donation funds. Donations flow directly to your connected Stripe account.
I have a question about a specific invoice. What should I do?
Contact Support and include the Invoice ID from the top-right corner of the invoice so the team can review the relevant charges more quickly.