Why does PayPal confirm the connection, but there's no connection on the Fundraise Up side?

If you've successfully connected your PayPal account to Fundraise Up and received confirmation from PayPal, but the connection doesn't appear in your Fundraise Up account, don't worry! This is a rare issue, and we have a few troubleshooting steps that can help you resolve it quickly.

Before you begin, ensure that:

1. You are using a PayPal Business account. Fundraise Up requires a Business account to establish a connection.
2. The user authenticating the connection has the highest permission level in the PayPal account.

If the above requirements are met, try the following steps:

1. Clear your browser cache and cookies, then try connecting your PayPal account again. Cached data can occasionally cause connection issues.
2. Use a different web browser to connect your PayPal account. Browser-specific settings or extensions might be preventing the connection from establishing correctly.
3. Create a new admin user in your PayPal account and attempt to authenticate the connection using the new user's credentials. Sometimes, user-specific settings can interfere with the connection process.

If you've followed these steps and the issue persists, please don't hesitate to contact our support team at support@fundraiseup.com. We'll be more than happy to help you resolve the issue and ensure that your PayPal account is successfully connected to your Fundraise Up account.