Set up two-factor authentication (2FA)

Set up 2FA with an authenticator app

1. In the Dashboard, go to Settings > Profile.
2. Click Enable 2FA.
3. Select Authenticator app, then click Continue.
4. Use an authenticator app on your mobile device, such as Google Authenticator, Microsoft Authenticator, or 1Password, to scan the QR code displayed on the screen.
   • If you cannot scan the QR code, click Enter code manually and enter the secret key.
5. Click Continue.
6. Enter the 6‑digit verification code generated by your authenticator app, then click Continue.
7. Store your emergency backup codes in a secure location, then click Turn on 2FA.

Set up 2FA with SMS

1. In the Dashboard, go to Settings > Profile.
2. Click Enable 2FA.
3. Select SMS, then click Continue.
4. Enter your mobile phone number.
5. Click Send verification code.
6. Enter the 6‑digit code sent to your device.
7. Click Confirm verification code.

Verification methods

• Authenticator app (recommended): Generates codes on your device and works without a cellular connection. Because it does not use SMS, it is not exposed to SIM-swapping attacks.
• SMS text messages: Sends a one-time code to your phone and requires a cellular connection. SMS messages can be vulnerable to interception and SIM-swapping attacks.

Backup codes

If you choose an authenticator app, Fundraise Up provides one-time backup codes. You can use a backup code to access your account if you lose access to your authenticator app.

Store the codes in a secure location, such as a password manager or encrypted file. Do not store them in an unencrypted file on your desktop or in your inbox.

Make 2FA required for all team members

Organization Administrators can require all team members to use 2FA:

1. Go to Settings > Security.
2. Select Make 2FA required.

You must enable 2FA for your own profile before you can require it for the organization. After you enable the requirement, Fundraise Up prompts team members without 2FA to set it up the next time they log in.

Reset 2FA

If a team member loses their mobile device or cannot access their verification codes, an Organization Administrator can reset their 2FA settings:

1. Go to Settings > Team.
2. Find the team member and click the three-dot menu next to their name.
3. Click Reset 2FA.

If your organization does not require 2FA, the team member can log in with their password after the reset. If your organization requires 2FA, Fundraise Up logs the team member out and prompts them to set up a new verification method the next time they log in.