Resolving the “Live charges cannot be accepted” error
When supporters see the error “This Connect account cannot currently make live charges”, it indicates that your organization’s Stripe account is temporarily restricted from processing live payments.
In most cases, this happens because Stripe has placed the account under review. These reviews are a standard part of Stripe’s security and compliance process.
How to resolve the issue
- Log in to your Stripe Dashboard.
- Look for any banners or notifications requesting additional information.
- Provide the requested details in the Stripe Dashboard. This may include business or identity verification.
- Wait for Stripe to complete the review after the information is submitted. This usually takes a few business days.
- Monitor your email for updates or follow-up requests from Stripe.
Preventing future disruptions
Keep your Stripe account details up to date and respond promptly to any requests from Stripe to help avoid interruptions to payment processing.