How to use Fundraise Up for event ticketing and registrations

Create a dedicated campaign for your event

Open your event campaign or create new campaign and go to Settings. Start by adjusting the sections below so the checkout behaves like an event registration rather than a standard donation flow.

Currency

If your event uses fixed pricing, set a single currency.

• Navigate to Campaign → Settings → Currency
• Select the default Checkout currency
• Disable Allow supporters to choose their Checkout currency

Frequencies

Event registrations should be one-time payments only.

• Navigate to Campaign → Settings → Frequencies
• Keep Once enabled
• Remove any additional frequencies
• Disable Suggest a post-donation upsell

Transaction costs

Decide how fees are handled for the event.

• Navigate to Campaign → Settings → Transaction costs
• Choose whether supporters can cover fees, are required to cover them, or see no fee option

For events, fees are commonly either included in ticket pricing or optionally covered by supporters.

Terms and conditions

If your event has attendance terms or policies:

• Navigate to Campaign → Settings → Terms & conditions
• Enable the checkbox prompt
• Add links to your event terms or refund policy

Supporters will be required to accept these terms before completing registration.

Use Questions to collect attendee information

Questions allow you to collect event-specific details after payment, which helps preserve checkout conversion while still gathering all required information.

Navigate to Campaign → Settings → Questions and enable Questions for the campaign.

Recommended questions for event registrations

Below are common examples you can create. These are illustrative and can be adapted to your event.

Primary attendee details

• First name of attendee

  Question type: Text line

  Required: Yes

• Last name of attendee

  Question type: Text line

  Required: Yes

Additional guests

• Names of additional guests (if applicable)

  Question type: Text box

  Required: No

  Example prompt: “Please list the full names of any additional attendees included with this registration.”

Dietary requirements

• Do any attendees have dietary restrictions?

  Question type: Dropdown menu or Multiple checkboxes

  Example options:

  • None
  • Vegetarian
  • Vegan
  • Gluten-free
  • Other (please specify)

Event logistics

• Company or organization name

  Question type: Text line

• Accessibility needs or special requests

  Question type: Text box

Questions can be marked as required where needed and reordered to control how they appear to supporters.

How answers to questions appear in donation records

Responses collected through questions are saved directly on the donation record once the checkout is completed. Each answer is displayed clearly under the Questions section, making it easy to review attendee details such as names, guest lists, dietary restrictions, or accessibility needs.

All question responses can be:

• Included in exports for reporting or event preparation
• Passed to connected integrations and CRMs
• Used for follow-up communications and event logistics outside of Fundraise Up

This ensures attendee information stays tied to the original transaction and remains accessible wherever your donation data is managed.

Offer ticket options using Fundraise Up Elements

Once your campaign setup is complete, you can present ticket options to supporters using Fundraise Up elements, specifically Donation Levels and the Impact Slider. These elements allow you to display predefined ticket options outside the Checkout modal while opening the same campaign when selected.

Donation Levels element

Donation Levels are best suited for fixed ticket packages presented as cards. Each card represents a predefined option with a set price. You can display up to five options, which makes this element ideal when you want to keep ticket choices simple and clearly defined.

This approach works well when supporters choose from a small number of packages, such as:

• 1 ticket – $25
• 2 tickets – $50
• 3 tickets – $75

Each option can include a title, amount, short description, and a custom button label.

Impact Slider element

The Impact Slider is useful when supporters should select a number of tickets within a defined range. Instead of choosing from cards, supporters move a slider to select the desired quantity, with each step mapped to a fixed amount.

The slider supports up to six predefined options, making it a good fit when ticket pricing follows a consistent per-ticket structure and you want to offer slightly more flexibility without allowing free-form amounts.

When to consider a dedicated ticketing platform

This setup works well for many organizations, especially when the primary goal is collecting payments and attendee details. Some events, however, require more advanced functionality.

You may want to use a dedicated event platform if you need:

• Assigned seating or table layouts
• Ticket inventory limits
• QR codes or on-site check-in
• Real-time attendance tracking

In these cases, Fundraise Up is often paired with tools such as Handbid or Event.Gives, which specialize in event management while Fundraise Up handles fundraising and payments.