Correcting a Tributee's Email Address
When a supporter makes a tribute gift through Fundraise Up, they have the option to send an e-card to the tributee notifying them of the donation made in their honor. However, if the supporter accidentally enters an incorrect email address for the tributee, the e-card will not reach the intended recipient.
Steps to Correct the Tributee's Email Address
To amend a tributee's email address, follow these simple steps:
- Access the Donation Page:
- Log in to your Fundraise Up Dashboard.
- Navigate to the Donations section.
- Locate the relevant donation that contains the incorrect tributee email address and click on it to open the donation page.
- Edit the Tribute Section:
- Within the donation page, find the Tribute section.
- Click on the Edit button located in this section to modify the tribute details.
- Update the Email Address:
- A popup window will appear, allowing you to edit the tribute information.
- Locate the field displaying the recipient's email address.
- Correct the email address, ensuring that it is accurate and free of typos.
- Verify that the Send e-card to recipient checkbox is marked. This ensures that the tribute e-card will be sent to the updated email address.
- Save the Changes:
- After making the necessary correction to the tributee's email address, click on the Save and send e-card to recipient button.
- The popup window will close, and the updated email address will be saved.
- Confirm the Update:
- Back on the donation page, review the Tribute section to confirm that the email address has been successfully updated.
Once you have completed these steps, the tribute e-card will be sent to the correct email address, ensuring that the tributee receives the notification of the donation made in their honor.