Set up Double the Donation integration

Before you begin, ensure you have the following:

• Access to your Fundraise Up account with the Organization Administrator role.

For existing 360MatchPro accounts:

• API keys from your Double the Donation account (located in your Double the Donation dashboard under Settings > API Keys).

New users can create a 360MatchPro account during setup.

To connect your existing Double the Donation account to Fundraise Up:

1. Go to Settings > Integrations in your Fundraise Up Dashboard.
2. Click Add integration.
   

3. Select 360MatchPRO by Double the Donation from available integrations.
4. Click Connect to start the setup process.
5. Enter your 360MatchPro public key and private key in the corresponding fields.

Your API keys are available in your Double the Donation account. If you need help finding them, check Double the Donation’s knowledge base for instructions.

If your organization doesn’t have a 360MatchPro account, you can create one directly through Fundraise Up:

1. Go to Settings > Integrations in your Fundraise Up Dashboard.
2. Click Add integration.
3. Select 360MatchPRO by Double the Donation from available integrations.
4. Click Create new account to start the registration process.
   

5. Enter your organization’s information in the registration form.
6. Click Create to complete the setup.

Save the login credentials that you create during this process. You’ll need them to access your Double the Donation account later.

Your account activates immediately, and the integration connects automatically.

To access the integration options, go to Settings > Integrations, find 360MatchPro by Double the Donation, and click Settings. Three main settings control how the integration works.

The Sync test data checkbox lets you test the integration before going live. When enabled, your test mode donations sync to 360MatchPro, helping you verify the data flow and matching behavior.

This option is disabled by default but can be enabled any time in the integration settings.

If you have multiple subaccounts, the Sync subaccounts option becomes available. Enable this checkbox to sync donation data from all subaccounts connected to your primary account. This is especially helpful for organizations with multiple branches that need a single view of matching data.

Control which donations sync from Fundraise Up to 360MatchPro by selecting one of these options:

• Send all donations. Every donation syncs to 360MatchPro, regardless of campaign settings. All supporters receive matching emails from Double the Donation, even if they haven’t interacted with matching during checkout. Consider whether your supporters expect these communications before selecting this option.
• Send all donations where Corporate Matching is enabled on the campaign form. Donations sync only from campaigns where you’ve enabled company matching. All supporters who donate to these campaigns receive matching emails, whether or not they entered employer information. Enable company matching in your campaign’s checkout settings to use this option.
• Send donations with employer information. Only donations where supporters entered employer information sync to 360MatchPro. This ensures matching communications go only to supporters who expressed interest in matching during checkout.

For all options, Double the Donation sends follow-up emails for match-eligible donations or donations where a match may be possible.

After setting up the integration, you need to enable matching for each campaign where you want to use it. To show the employer search option during checkout:

1. Go to Campaign > [Your campaign] > Settings.
2. In the left menu, locate and click Employer matching.
3. Check the Enable employer matching checkbox.
   

4. Click Save.

You can also enable Employer matching without connecting 360MatchPro. Your supporters will see the employer search field during checkout, and Fundraise Up will store this information. However, without 360MatchPro, you’ll need to manually verify matching programs and follow up with supporters about matching opportunities. The 360MatchPro integration automates this process, verifying programs in real time and handling all follow-up communications.

The Donations tab in your Dashboard displays matching information for all relevant donations. Look for the briefcase icon next to donations that include matching details. You can use the Employer matching filter to find these donations quickly.

Briefcase icon shows that the donation has matching data

Match status updates automatically as Double the Donation processes the matches.

All matching information is available through the supporter-level Employer property. You can use this property to:

• Export matching data using Fundraise Up Dashboard.
• Connect matching information to other integrated applications.
• Access matching details through the JavaScript or REST API.