Configure your Donor Portal

By default, your Donor Portal is assigned a unique web address on the secure donorsupport.co domain, managed by Fundraise Up. You have two options to personalize this address:

• Use a Fundraise Up subdomain.
• Use your organization's own domain.

Create your own address on donorsupport.co domain. For example, if your organization is named Example Foundation, you can change the default address to examplefoundation.donorsupport.co.

To set this up:

1. Go to Settings > Donor Portal.
2. Locate URL settings section.
3. Click Change domain.
4. In the pop-up window, ensure Fundraise Up domain is selected (this is the default option).
   

   URL settings for Fundraise Up domain

5. Enter your preferred subdomain name in the Subdomain field.
6. Click Save changes.

Connect your own web address to the Donor Portal for a more branded experience. For example, if your organization is named Example Foundation and your site is examplefoundation.org, you could set giving.examplefoundation.org as your Donor Portal address.

To set up a custom domain, follow these steps.

1. Go to Settings > Donor Portal in your Dashboard.
2. Locate the URL settings section.
3. Click Change domain.
4. In the pop-up window, select Custom domain.
5. Enter your chosen custom domain name. When using a custom domain, you must use a subdomain (such as giving.examplefoundation.org). You cannot use a main domain address (such as examplefoundation.org).
   

   URL settings for custom domain

6. Keep the pop-up window open. You can navigate away from the page but don't close it.

Ask your website administrator to create a CNAME connection between your custom domain and Fundraise Up. Here's what they need to do:

1. Open the DNS settings for your domain. This is typically done through your domain provider's website.
2. Create a new CNAME record. A CNAME (Canonical Name) record links your custom domain to Fundraise Up's domain.
3. Point your custom subdomain to domain.donorsupport.co. The Name field should contain only your subdomain (such as giving), not the full domain (such as giving.examplefoundation.org).

   Use the following settings:

   Name	[your subdomain]
   Type	CNAME
   Target	domain.donorsupport.co

1. Return to the URL settings pop-up window in your Dashboard.
2. Click Save changes.

If the pop-up window was closed, re-enter your subdomain (such as giving.examplefoundation.org) in the input field and click Save changes.

By default, the Donor Portal determines the language based on your Localization settings. You can override this by adding a ?lang= parameter to your portal URL — it takes priority over all other language detection methods.

For example, to open the Donor Portal in French (Canada):

https://[your-portal-url]/?lang=fr-CA

Supported language codes:

Language codes are case-sensitive. Copy codes exactly as shown in the table above.

Only codes for languages enabled in your Localization settings will work. If you pass a code for a disabled language, the portal falls back to your organization's default language.

The Donor Portal can be customized to match your organization's visual identity. In the Settings > Donor Portal section, you can set up the following elements.

Add your organization's icon that appears in browser tabs and bookmarks. For example, your organization's logo or symbol.

• Minimum resolution: 32×32 px

Favicon of the Donor Portal

The main image at the top of your Donor Portal is what supporters see first when they access their profile. Consider using an image that represents your organization's mission or shows your impact.

• Minimum resolution: 1716×640 px

Create a message that appears under the main image to welcome supporters and help them use the portal. The homepage message has two parts: a title and the message body.

Title, main image, and message

Add a personal touch to your Donor Portal by creating a greeting that appears at the top of the homepage message.

You can use personalization tags to address each supporter by their name or email. To add a tag, open the tag dropdown menu and select Supporter First Name, Supporter Last Name, or Supporter Email. For example, if you write Welcome, [[Supporter First Name]]!, a supporter named Alex will see Welcome, Alex! when they access their portal.

Donor Portal settings in Dashboard

Here are some other ideas for engaging titles:

• Thank you for your support, [[Supporter First Name]]!
• [[Supporter First Name]] [[Supporter Last Name]]'s giving profile
• Welcome to your donor profile

Message appears below your main image and provides space for longer, more detailed content. You can format this text to make it more engaging — add bold, italic, or underline styling, create lists, or include links to important resources. Personalization tags can also be used here, just like in the portal title.

This is an ideal place to reinforce your mission, share important announcements, or help supporters understand what they can do in their portal. Consider including contact information or links to frequently asked questions. Here is an example:

Your support helps us create positive change, [[Supporter First Name]]. In your portal, you can download tax receipts, manage your monthly giving, and see your impact. Questions? Contact us at support@example.org

If you have Localization enabled in Settings > Localization, you can provide both the portal title and header text in multiple languages. Use the Language dropdown menu at the top right corner of the homepage message settings, enter your translated text, and save changes.

Test how your portal appears to supporters by using the preview option in Settings > Donor Portal. The preview shows a demo version of your portal that includes sample data, helping you see how your customizations look before supporters do.

You can access the preview in two ways:

• Click the View Donor Portal button in the Donor Portal settings.
  

  Donor Portal preview button

• Visit [your Portal URL]/demo.

Configure which actions supporters can take in their Donor Portal. These settings help you balance convenient self-service options with your organization's needs for engagement and retention.

In the Settings section of Settings > Donor Portal, you'll find options that control how supporters can manage their recurring donations, customize settings to help retain supporters, and decide what information they can access.

When supporters want to make changes to their recurring plans, they can do it in their Donor Portal. You control which options are available to them. By default, Fundraise Up configures these settings to help retain donors by providing alternatives to cancellation.

Choose how supporters can end their recurring plans:

• Supporter can cancel in Donor Portal (after retention attempts). This reduces your support team's workload since supporters can manage their giving independently. Before they can cancel, supporters see retention options in this order:
  1. An option to reduce their donation amount.
  2. An option to pause their donations.
  3. A final cancellation confirmation.
• Supporter required to contact organization or submit feedback form. This will slow down the cancellation process and require additional effort from the supporter. You can add custom instructions that appear when supporters try to cancel, such as: “We are sorry to see you go. Please reach out to us to cancel your recurring donation. For quickest assistance, please have the details of your recurring donation ready when you contact us.”

When a supporter reactivates a plan that was canceled or stopped after failed payments, choose whether Fundraise Up brings back the original plan or starts a new one:

• Supporter restores the original plan. The original plan returns to active status and keeps its plan ID, its payment history, and the total it has collected. This is the default.
• Supporter gets a new recurring plan. Fundraise Up creates a second recurring plan and leaves the first one closed. The new plan carries the amount, frequency, currency, and designation of the closed plan, and starts its own payment history under a new plan ID.

Choose Supporter gets a new recurring plan when your CRM cannot reopen a closed recurring record and expects a new one instead. Otherwise keep the default. A new plan means the past installments, the total raised, and the original start date stay on the closed plan, so a report that tracks a supporter by plan shows two records instead of one.

The choice applies to every canceled or failed recurring plan in your account. Subaccounts do not inherit it, so set it separately in each one.

A change to this setting affects only future reactivations.

Choose how supporters can change their donation amounts:

• Supporter can reduce amount in Donor Portal. This lets supporters adjust their donation amount without contacting your organization. They maintain their connection with your organization, even if at a reduced amount.
• Supporter is required to contact the organization or submit a feedback form. This creates an opportunity for your team to understand why supporters want to reduce their giving and possibly suggest alternatives. You can add custom instructions such as: “We respect your needs. To decrease the donation amount, please contact us for the next steps.”

Control whether supporters can temporarily stop their recurring donations instead of canceling them:

• Allow supporters to pause recurring plans instead of canceling. This gives supporters an alternative to canceling their donations. When enabled, they can pause for 1 month, 3 months, or choose a custom duration up to 12 months. Their donations automatically resume at the original amount after the pause period ends.

Control what information supporters can view and edit in their Donor Portal.

• Supporter can edit their personal information. This lets supporters update their profile photo, title, first and last name, occupation, email address, mailing address, and phone number without contacting your organization. When disabled, supporters must reach out to your team for any profile changes.
• Show donation history in the Donor Portal. This determines whether supporters see their donation history on the main page of their portal. When disabled, this information is hidden. By default, this information is shown to supporters.

  Note that supporters can still see transaction history for their recurring plans within each plan's details.

• Show designations in donation history. This controls whether each donation in the history shows its designation. Designations appear for both one-time and recurring donations. By default, designations are not shown in the donation history list. This setting is available only when Show donation history in the Donor Portal is enabled.

Supporters can sign in to your Donor Portal in 3 ways. They don't need to create an account or remember a password for any of them.

• Magic link. A supporter enters their email address and receives a link that opens their profile.
• Google. A supporter signs in with their Google account in one click.
• Apple. A supporter signs in with their Apple account in one click. Supporters don't see this option until you connect your organization's Apple developer account to the Fundraise Up Dashboard.

The magic link option is always enabled and requires no setup.

Google and Apple sign-in work only when the supporter's provider account uses the email address on their donation. Apple's Hide My Email supplies a different address, so supporters who choose it can't get in and have to use a magic link instead.

Connect Google and Apple in your Fundraise Up Dashboard under Settings > Supporter sign-in. Apple appears only after you connect it. Google appears either way, but until you connect your own account, the Google screen shows the Fundraise Up name and logo, and shows the Fundraise Up privacy policy and terms of service instead of yours.

To connect Google, you need:

• The Organization Administrator role in your Fundraise Up Dashboard.
• A Google Account with the Owner or Editor role in a Google Cloud project. Use an account your organization controls rather than one belonging to a member of staff.
• Links to your organization's home page, privacy policy, and terms of service. You add all three to Google in step 7. Your privacy policy must sit on the same domain as your home page and be linked from it.

To connect Apple, you need:

• The Organization Administrator role in your Fundraise Up Dashboard.
• An Apple Developer Program membership, with the Account Holder or Admin role. Membership costs 99 USD a year, charged in local currency in some regions. Nonprofit organizations can ask Apple for a fee waiver.

A connection applies across your organization:

• Your Donor Portal and peer-to-peer fundraiser registration. Supporters and fundraisers see the same sign-in options.
• Live and test data. One connection covers both.
• One connection for each provider. Google and Apple connect separately.
• One account. Subaccounts connect their own providers and inherit nothing from the parent account.

Supporters can sign in with Google while you complete this setup. Connect your own account before you promote your portal, so supporters see your organization on the Google screen rather than Fundraise Up.

Go to Settings > Supporter sign-in in your Fundraise Up Dashboard, then:

• To replace credentials, click Edit, enter the new values, and click Connect.
• To stop offering a provider but keep its credentials, click Disconnect. Click Connect to offer it again.
• To delete a provider and its credentials, click Remove.

In every case the provider's button disappears from the sign-in screen and stays hidden until you connect that provider again.

Supporters who have already signed in keep their profiles and their giving history, and they can always sign in with a magic link.

If your credentials stop working at Google or Apple, Fundraise Up turns that provider off and records it in your Audit log. Click Edit and enter the new credentials to turn it back on.

The connect window shows the error the provider returned.

• redirect_uri_mismatch. The redirect URL saved in Google doesn't match the one Fundraise Up sent. In the Google Cloud Console, open Google Auth Platform > Clients, open your client, and compare Authorized redirect URIs against the Redirect URL in your Fundraise Up Dashboard, character by character. A trailing slash is the usual difference.
• invalid_client. Google doesn't recognize the credentials you entered, because a value was mistyped or the client was deleted. In the Google Cloud Console, open Google Auth Platform > Clients and copy the Client ID and Client secret again, with no spaces at either end. If the client no longer exists, create a new one and repeat steps 9 and 10.
• access_blocked. Your application is still in testing, so Google allows only the accounts on the test users list. In the Google Cloud Console, open Google Auth Platform > Audience and click Publish app.
• Apple reports a failure without naming a field. Apple rejects the whole set of credentials rather than identifying the one at fault, so check all four. In your Apple Developer account, open Certificates, Identifiers & Profiles > Identifiers and confirm you entered the Services ID from step 5 and not the Bundle ID from step 4, and that the redirect URL is saved on the Services ID under Sign in with Apple > Configure. Then confirm the private key includes its BEGIN and END lines, and that the Team ID and Key ID both come from the Apple Developer account that owns the key.

The Donor Portal always displays a Make a new donation button in the top-left corner that lets supporters make additional donations without leaving their account.

On mobile devices, the button appears as Donate.

Make a new donation button in Donor Portal

When a supporter clicks the button, it opens a campaign for donation. You can choose between two options to determine which campaign is displayed.

To set a specific campaign for the Make a new donation button:

1. Go to Settings > Campaigns
2. In the Disabled campaign behavior section, select Redirect the supporter to another campaign's Checkout Modal/Campaign Page.
3. Choose your campaign from the dropdown list.
4. Click Save changes.

If you don't select a specific campaign, the system uses your most active campaign from the past 7 days. All supporters see this same campaign when they click the Make a new donation button.

The system monitors donation patterns and automatically updates the selection when a different campaign becomes more active. This ensures supporters always see your most engaging campaign when they want to give again.

For troubleshooting, users with Organization Administrator, Campaign Administrator, and Support Specialist roles can view specific supporter portals. From any supporter's page in the Dashboard, click Open Donor Portal to see their portal exactly as they would see it.

While you'll have reduced functionality compared to supporters, such as being unable to create new donations or increase existing ones, this view helps you understand their experience.

Supporter's page in the Dashboard

• Learn about supporter experience in Donor Portal to explore how your donors can manage donations, download receipts, and run Fundraisers.
• Use the Donor Portal supporter guide template — a customizable, supporter-facing article covering sign-in, recurring plan management, receipts, and more.
• Do you have your own donor portal? You can let supporters access their Fundraise Up profiles directly from there, without needing to log in twice. Learn how to integrate Fundraise Up Donor Portal with your platform →