Making a Donation Anonymous Post-Contribution

When a supporter makes a donation through Fundraise Up, their first and last names are typically associated with the donation by default. However, some supporters may prefer to give anonymously for various reasons, such as privacy concerns or personal preferences. Fundraise Up provides the option for supporters to make their donations anonymous during the checkout process. When this option is selected, the supporter's name won't appear in any public feeds, such as the "Top Supporters" and "Recent Donations" Elements.

Changing a Donation to Anonymous After Checkout

If a supporter did not choose the anonymous donation option during checkout but later wishes to make their donation anonymous, the organization can accommodate this request. While the supporter cannot make this change directly through the Donor Portal, the organization has the ability to edit the donation record in the Dashboard. Here's how:

  1. Log in to the Organization's Dashboard: Access your Fundraise Up Dashboard using your organization's login credentials.
  2. Navigate to the Donation Record: Locate the specific donation record that needs to be updated. You can use the search or filtering options to find the desired record.
  3. Edit the Personal Information Section: Once you've opened the donation record, look for the "Personal Information" section. Within this section, you'll find the Edit button. Click on it to proceed.
  4. Check the "Anonymous donation" Checkbox: To make the donation anonymous, simply check the "Anonymous donation" checkbox. This will remove the supporter's name from any public-facing elements associated with that specific donation.
  5. Save Changes: After making the necessary changes, be sure to save the updated donation record. The changes will take effect immediately.

Important Considerations

  • Donation-Level Changes: The anonymous setting should only be modified at the individual donation level. It cannot be applied to the supporter's record as a whole.
  • Multiple Donations: If a donor has made multiple donations and wishes to make all of them anonymous, the changes must be made to each donation record separately.
  • Retroactive Anonymity: Making a donation anonymous after it has been processed will not retroactively remove the donor's name from any previous public displays or reports. The anonymity will only apply to future displays and reports.

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