Change your account country and default currency
Your account country determines which payment methods and region-specific features are available. The default currency determines the currency that Fundraise Up uses for donations by default.
How you change these settings depends on whether you are working with a primary account or a subaccount.
Change a subaccount’s country and default currency
When creating a subaccount, go to Settings > Subaccounts > Create subaccount, then choose the Country and Default Currency. Both fields are prefilled with the parent account’s values.
For an existing subaccount:
- Go to Settings > Account.
- Select the new Country and Default Currency.
- Save your changes.
You can change these settings until the subaccount receives its first live donation or recurring plan. Test donations do not prevent the change.
If the subaccount uses the parent account’s payment methods, its default currency must match the parent account’s currency and cannot be changed independently.
Changing the country or default currency disconnects an already connected Stripe account. Reconnect Stripe after saving and ensure that the selected currency is compatible with the Stripe account.
Request a change for other accounts
For a primary account, or when the fields are not available in a subaccount, contact the Fundraise Up support team. The available options depend on the account history and payment setup.
Effects of changing the account country
Changing the account country can affect several settings:
- Payment methods: Availability depends on the selected country and payment provider. For example, organizations from supported account countries can offer ACH US Direct Debit. Supporters must still donate in USD from a bank account in the United States.
- Mailing addresses: Country-specific requirements, nonprofit status, payment methods, and campaign settings can affect whether Fundraise Up requests or requires a supporter’s mailing address.
- Receipts: Some regions use country-specific receipt formats and requirements. After changing the country, go to Settings > Receipt and review the receipt configuration.
- Stripe: Changing a subaccount’s country or default currency disconnects its connected Stripe account. Reconnect Stripe after saving the change.
Localization settings
You can configure supporter-facing languages separately from the account country. However, the account country still controls region-specific features such as payment-method availability, receipt behavior, and address requirements.
For more information, see Localization and regions.