What happens if the CRM admin user is deleted?
Fundraise Up integrates with supported CRMs to keep supporter data and donations in sync. This integration is authorized using a specific CRM user. If that user is deleted, the integration behavior depends on the CRM and how the connection is managed.
What happens to the integration?
If the CRM admin user who originally authorized the Fundraise Up integration is deleted, the integration will be disconnected. Once disconnected, new donations will no longer sync automatically to your CRM until the connection is restored.
There’s no impact on donation processing itself. Supporters can continue donating without interruption. The only change is that data syncing to the CRM pauses temporarily.
Will any data be lost?
No. Donations made while the integration is disconnected are safely stored in Fundraise Up.
After the integration is restored, you can manually sync historical data so that donations created during the disconnected period are pushed to your CRM.
How to reconnect the integration
In most cases, the integration can be reconnected directly from the Fundraise Up Dashboard by an admin with the appropriate CRM permissions.
Once reconnected, use the Start manual sync button to synchronize donations that were created while the integration was offline.