How can donors access their Donor Portal?

Donors can access donor portal either by entering their email on your Donor Portal URL, or by clicking on the buttons included in each email sent out by Fundraise Up to the donor.

To locate your Donor Portal URL:

Log into your Fundraise Up dashboard and click on Settings, located on the top right. In the settings menu on the left hand side please click on Donor Portal, and under the Portal URL section you will see your Donor Portal domain. Please feel free to copy it and share it with your donors. Once they enter their email address, they will be sent an email with a button that will log them into their Donor Portal home page.

Please be aware that if a donor clicks the Manage my donation button from an email sent longer than 24 hours ago, the donor will be taken to the email entry screen for your Donor Portal to get a fresh email with a fresh link.

As an alternative, every Fundraise Up email sent to the donor, includes a direct button which leads to the Donor Portal page. If a donor clicks the "Manage my donation" button at the bottom of an email for a recurring plan, they will be taken directly to that specific recurring plan record in their Donor Portal.

It's important to note that if a donor clicks the "Manage my donation" button from an email sent more than 24 hours ago, they will be redirected to the email entry screen of the Donor Portal in order to receive a new, updated email with a valid link.

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