Can I charge previously failed or skipped installments?
Recurring plan installments will sometimes be missed or fail for a number of reasons. Here's what to do if a donor insists on donating for a missed payment.
Fundraise Up will not allow for a missed donation installment to be charged prior to today's date.
If a donor insists on making up a lost donation, we recommend asking the donor to consider making a one-time donation for each installment payment missed.
Pro-tip: If a donor would like start a second recurring plan that is a different frequency than monthly, you can use your Virtual Terminal to have the donor make recurring plans that are daily, weekly, biweekly, every 4 weeks, monthly, bimonthly, quarterly, semiannual, and annual.
You also have the option of starting the recurring plan on a day in the future (if a credit card is used).