What should I do if my CRM integration with Fundraise Up disconnects?
If you have found out that your CRM integration with Fundraise Up is disconnected, don't panic! It can happen for a variety of reasons, including accidental disconnection by your employee or removal of the admin user in CRM who set up the integration. But the good news is that reconnecting is quick and easy.
First, log in to your CRM software and check the integration settings to see if there are any issues that need to be addressed. If everything appears to be in order, head to your Fundraise Up account settings and navigate to the integrations section. From there, select the appropriate integration from the list and click connect.
Once you've successfully reconnected the integration, you can rest easy knowing that your donor data and donations will be synchronized with Fundraise Up. It's worth noting that you can also synchronize the donations made during the period when the integration was absent, so you won't miss out on any valuable donor data.