Issuing Partial Refunds
While Fundraise Up does not provide a direct option to issue partial refunds from within its dashboard, you can still process partial refunds for donations made through Stripe or PayPal.
Issuing Partial Refunds through Stripe or PayPal
If you need to issue a partial refund for a donation made through Fundraise Up, you can do so by logging into your Stripe or PayPal account and following their respective procedures for processing partial refunds:
Partial Refund Reflection in Fundraise Up Dashboard
When you issue a partial refund through Stripe or PayPal, the refund information will be automatically updated in the Fundraise Up dashboard. Here's what you can expect:
- Donation Record: When you issue a partial refund through Stripe or PayPal, the Fundraise Up dashboard will show the refunded amount and the refunded platform fee for that donation.
- Reporting: If the export template includes relevant columns, Fundraise Up will provide partial refund information in the corresponding export reports.
Partial refunds do not trigger a status update or a refund date in the dashboard. These appear only after a full refund.
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Sometimes, it may be necessary to refund a donation made through Fundraise Up. Whether it's due to a supporter’s request or an administrative need, Fundraise Up provides a straightforward process for refunding