Why is my integration paused?

Integration paused after initial connection

When a CRM integration is first connected, automatic synchronization is paused by default. This gives you time to review and configure integration settings before any data is sent to your CRM.

This helps ensure that:

• Required fields and mappings are configured correctly
• Only the intended data is synced
• No unexpected records are created in the CRM

Once setup is complete, automatic syncing can be enabled.

Integration paused due to a sync issue

An integration may also be paused automatically if Fundraise Up detects ongoing synchronization errors. Pausing the integration prevents repeated failures and protects data integrity.

Common causes include:

• Missing or changed CRM permissions
• Repetitive CRM-side validation rules or errors
• Temporary issues or outages on the CRM side

How to enable automatic sync

1. Go to Dashboard > Settings > Integrations.
2. Open your CRM integration.
3. Scroll to the Automatic sync is paused section near the bottom of the page.
4. Click Enable automatic sync.

After this is enabled, new donations will sync automatically as they are created.

What happens to donations while synchronization is paused?

Donations continue to be processed normally and are safely stored in Fundraise Up. While automatic sync is paused, those donations are not sent to your CRM.

Enabling automatic sync will only sync new donations going forward. Donations that were received while the sync was paused must be synced manually.

How to sync donations that arrived while sync was paused

To sync donations that were created during the paused period, run a manual sync:

1. Go to Dashboard > Settings > Integrations.
2. Open your CRM integration.
3. Scroll to the Manual sync section near the bottom of the page.
4. Click Start manual sync.
5. Select Unsynced live donations.
6. Choose the appropriate donation date range.
7. Click Start sync.

Only donations that were not previously synced will be sent to your CRM.