PayPal connection confirmed but not shown in Fundraise Up
If PayPal confirms authorization but Fundraise Up does not show PayPal as connected, check the account permissions and retry the connection.
Check connection requirements
Before reconnecting PayPal, confirm that:
- You are using a PayPal Business account. Personal PayPal accounts cannot connect to Fundraise Up.
- You are signed in to Fundraise Up as an Organization Administrator.
- The primary PayPal account holder completes the connection and has all account-level permissions.
- The email address of the primary PayPal account holder matches the email address used to sign in to Fundraise Up Dashboard.
Reconnect PayPal
- Log out of Fundraise Up and close your browser.
- Clear your browser cache and cookies.
- Reopen the browser and sign in to Fundraise Up with the Organization Administrator account associated with the primary PayPal account holder.
- Connect the PayPal account again.
- If PayPal still does not appear as connected, repeat the process in a different browser.
Contact Fundraise Up Support
If the connection still does not appear, contact Fundraise Up Support.