Why does PayPal confirm the connection, but there's no connection on the Fundraise Up side?

If you're trying to connect your PayPal account to Fundraise Up and you receive confirmation from PayPal's side, but the connection doesn't appear in Fundraise Up, here's a quick troubleshooting guide that could help.

First, ensure that your PayPal account is a business account, and that the user authenticating has the highest permission level. If that doesn't work, try creating a new admin user and authenticating with it. We also recommend trying to connect your PayPal account in another browser.

At Fundraise Up, we typically experience very few issues when connecting PayPal to our platform. After following the above steps, you will most likely resolve the problem. However, if the problem persists, please don't hesitate to reach out to our support team. We will be glad to help you resolve the issue.