Troubleshooting: Organization Administrator permissions error
Organization Administrators have full access to manage Fundraise Up accounts. In some cases, you may still see a permission error even though your role is set correctly.
This behavior is usually related to a stale browser session rather than an issue with your account permissions.
Possible cause
Website updates during an active browser session
If the Fundraise Up dashboard is updated while your browser session is active, your session may become out of sync. When this happens, permission checks can fail temporarily, even for Organization Administrators.
Quick troubleshooting steps
In most cases, this issue can be resolved by starting a fresh browser session.
- Log out of your Fundraise Up account from the dashboard.
- Close your browser completely.
- Clear your browser’s cache and cookies. This helps remove outdated session data.
- Reopen your browser.
- Log in again using your Organization Administrator credentials.
- Repeat the action that previously showed the permission error.
If the issue continues
If the permission error still appears after completing the steps above, verify that your user role is set to Organization Administrator under Settings → Team. If the role is correct, contact Fundraise Up Support for further assistance.