Troubleshooting: Organization Administrator Permissions Error

As an Organization Administrator in Fundraise Up, you should have the highest level of permissions to perform various actions within your account. However, if you encounter an error message indicating that your role doesn't have sufficient permissions despite being an Organization Administrator, this guide will help you troubleshoot the issue.

Possible Cause: Website Updates During Browser Session

One possible reason for the permissions error is that the Fundraise Up website underwent updates during your active browser session. When such changes occur, it can sometimes result in a permissions error, even if your role is correctly set as an Organization Administrator.

Quick Troubleshooting Steps

To resolve the permissions error, follow these simple steps:

  1. Log Out of Your Account:
    • Click on your user name in the top-right corner of the Fundraise Up Dashboard.
    • Select "Logout" from the dropdown menu.
  2. Clear Browser Cache and Cookies (Optional):
    • If you want to ensure a fresh start, clear your browser's cache and cookies before proceeding.
    • The process for clearing cache and cookies varies depending on your browser. Refer to your browser's documentation for specific instructions.
  3. Log Back Into Your Account:
    • Open the Fundraise Up login page.
    • Enter your login credentials (email and password) associated with your Organization Administrator account.
    • Click on the "Log in" button.
  4. Verify Permissions:
    • Once logged in, navigate to the section or perform the action that previously triggered the permissions error.
    • Check if the error message still appears or if you can now access the desired functionality.

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