How to set or update a supporter’s mailing address
A supporter’s mailing address can be added or updated either by the supporter themselves through the Donor Portal or by an organization admin from the Fundraise Up Dashboard. The available options depend on whether the donation is one-time or recurring.
Updating the mailing address via the Donor Portal
Supporters can manage certain personal details, including their mailing address, by logging in to the Donor Portal using the email address they used to donate.
For recurring donations, supporters can update their mailing address by:
- Logging in to the Donor Portal
- Opening their recurring donation
- Selecting Edit in the Contacts section
- Saving the updated mailing address
If needed, refer to How can supporters access their Donor Portal? for details on Donor Portal access and login behavior.
Updating the mailing address from the Dashboard
If a supporter contacts the organization directly, an admin can update the mailing address from the Fundraise Up Dashboard. This option is available for both one-time and recurring donations.
Update via a donation or recurring plan
- Open the relevant Donation or Recurring Plan in the Dashboard.
- Scroll to the Personal information section.
- Click Edit.
- Enter or update the mailing address.
- Save the changes.
Once saved, the updated mailing address is reflected on the supporter record and associated donations.