If your SFTP server is behind a firewall, then please check if you need to create/update a pre-approval list for the following IP addresses as your SFTP may be blocking our IP address.

Our SFTP export will be from one of the following IP addresses.

1135.148.34.150
2135.148.54.19
3135.148.55.166
4135.148.55.169
5135.148.55.167
6135.148.55.174
7135.148.55.176
8135.148.55.175
9135.148.209.119
10142.4.205.190
115.161.21.196

Example error screen

For more information, please check out our documentation for Using the Exports Tab > Destinations.