What is a Stripe Dispute and how to handle It?

Stripe dispute, also known as a chargeback, inquiry, or retrieval, happens when a cardholder questions a payment through their card issuer. An inquiry or retrieval may simply request more information about the charge, but it could escalate into a chargeback. In such cases, the payment is immediately reversed, and the payment amount, along with a separate dispute fee, is deducted from your account balance.

Stripe offers a guided process within its Dashboard to help users submit a comprehensive response. This feature allows you to provide all relevant text and images needed to address the dispute effectively.