How to void a receipt?
A receipt serves as a confirmation of a successful donation and can be used for tax purposes. However, there may be instances where a donation needs to be refunded, and the corresponding receipt must be voided. It is essential to understand that a receipt can only be voided (or canceled) if the associated donation has been refunded.
Once the donation has been refunded and the status of the donation has been updated to Refunded, the receipt will automatically obtain a Canceled sign. This indicates that the receipt has been voided and is no longer valid for tax purposes. You can verify the changes by downloading the updated version of the receipt from the donation record page. Once the refund has been made, a Canceled version of the original receipt will also be available for download through the Donor Portal by a donor. Please be aware that the Canceled label will be translated based on the language preferences set in your Dashboard.