Email Reminders for Upcoming Recurring Donations

Eligibility for Email Reminders

Email reminders for upcoming recurring donations are available only for supporters who meet the following criteria:

1. Recurring Plan Frequency:
   • The recurring donation plan must be set to either annual or semiannual frequency.
   • Monthly, quarterly, or custom frequency plans are not eligible for email reminders.
2. Payment Method:
   • The recurring donation must be set up using a Mastercard-branded payment method.
   • Other payment methods, such as Visa, American Express, or bank transfers, are not currently supported for email reminders.

If a supporter's recurring plan meets both of these criteria, they will automatically receive an email notification seven days before their next scheduled donation.

Customizing the Email Reminder

As an organization, you have the ability to customize the content of the email reminder sent to eligible supporters. To modify the email template:

1. Log in to your Fundraise Up Dashboard.
2. Navigate to Emails within the Settings section.
3. Locate the “Mastercard renewal reminder” template.
4. Edit the subject, content title, and content text to align with your organization's branding and messaging.
5. Save your changes.