Annual and semiannual Mastercard renewal reminders

When Mastercard renewal reminders are sent

A supporter can receive a Mastercard renewal reminder only when both conditions apply:

• The recurring plan is paid annually or semiannually.
• The recurring plan uses a Mastercard-branded payment method.

Monthly, quarterly, and custom-frequency recurring plans don't receive Mastercard renewal reminders. Recurring plans that use Visa, American Express, bank transfers, or other non-Mastercard payment methods also don't receive this reminder.

If a recurring plan meets both conditions, Fundraise Up sends the reminder 7 days before the next scheduled donation.

Mastercard renewal reminder vs. Expiring card reminder

The Mastercard renewal reminder and Expiring card reminder templates may look similar in Dashboard, but they are used for different purposes:

• Mastercard renewal reminder: reminds supporters that an eligible annual or semiannual Mastercard recurring donation will process soon.
• Expiring card reminder: asks supporters to update a card that is about to expire.

Customize the Mastercard renewal reminder

As an organization, you can customize the content of the Mastercard renewal reminder sent to eligible supporters. To modify the email template:

1. Log in to Dashboard.
2. Go to Settings > Emails.
3. Under Recurring plans, select Mastercard renewal reminder.
4. Edit the subject, content title, and content text to align with your organization's branding and messaging.
5. Click Save changes.