Why can't I see the Bacs Direct Debit payment method in the Virtual Terminal?
If you're trying to process a donation via the Virtual Terminal and can't see Bacs Direct Debit as an option, even though it's enabled for your account, follow these troubleshooting steps:
- Confirm direct debits are enabled for your Virtual Terminal. You can check this in the Virtual Terminal section of your account settings.
- Remember, Bacs Direct Debit is only available for recurring donations. Ensure you've selected the recurring donation type in the Virtual Terminal.
- Bacs Direct Debit requires the donor's mailing address. It will only show up in the Virtual Terminal if the selected campaign requires a mailing address during checkout. Make sure "Ask for the mailing address" is enabled for the specific campaign.
If Bacs Direct Debit still doesn't appear in the Virtual Terminal after these steps, please contact our support team. We're always here to help!