What FAQ tooltips appear during donation checkout?

You may have noticed that the Fundraise Up donation modal has a small built-in FAQ section, shown to the bottom of the checkout in desktop and mobile view.

Clicking on any of those questions will open up a relevant tooltip, showing the answer and providing additional context.

These questions are intelligently shown or hidden based on the settings of your account, as follows:

  • Is my donation secure shows in all cases, as all donations are secured via SSL.
  • Is this donation tax-deductible shows for any accounts which have both checked the boxes to indicate that donations are tax-deductible, and connected a Stripe account in a jurisdiction where donations can be individually tax-deductible.
  • Can I cancel my recurring donation shows for any accounts which have both set the Recurring Receipt email templates to send and enabled Recurring Plan cancellation via Donor Portal, to allow donors to cancel their own recurring donations.

Still need help?

Need help with something not covered in Support Center? Connect with a support engineer for more assistance.
Email us