Ask page
Give supporters that final push to contribute to your Campaign using your Checkout modal.
The Ask page serves as a crucial component of your Checkout modal, playing a significant role in encouraging supporters to donate. We recommend enabling the Ask page where appropriate to provide supporters with a final reminder of why they should contribute.
The Ask page is shown to the left of the donation form.
Media
You can customize the visual elements that supporters see by choosing a logo and media content (images or videos).
- The logo appears above the text — see the “Relief Operations International” example in the screenshot above.
- Image must be at least 1032×578 px.
- Videos are supported from YouTube and Vimeo, including both pre-recorded videos and live streams. Make sure the video is set to public on your platform. Videos do not autoplay — supporters will need to start playback themselves.
YouTube and Vimeo automatically adjust video quality based on the viewer’s internet connection and device.
- For Vimeo, we recommend using a video size of at least 426×240 px with a 16:9 aspect ratio for the best appearance.
- YouTube videos are fully responsive, with no specific size requirements. Common resolutions include 1920×1080 (Full HD) and 1280×720 (HD), both using a 16:9 aspect ratio.
If your video becomes unavailable (deleted, set to private, or otherwise inaccessible), we'll automatically display the image you've uploaded in the Media section of the same settings page. We recommend always uploading a fallback image alongside your video to ensure supporters still see relevant visual content. If no fallback image is provided, a default neutral image created by Fundraise Up will be displayed.
Text
- Title: express the campaign's main message. We recommend keeping this below 35 characters.
- Message: compose a few lines of body text explaining why supporters should contribute to this campaign. You can format the text with bold and italic styles, as well as insert links from the text.
Links
You have the option to add up to three links. These can be direct links to webpages, mailto links for emailing your organization, or click-to-call links for contacting your organization by phone. They will appear as underlined, clickable text at the bottom of the Ask screen.
Formatting links
- Webpages: enter the page address in full, including the http or https at the beginning.
- Emails: enter
mailto:then the email address you want supporters to contact you at. - Phone: enter the phone number you want supporters to call you on in full, without any dashes. Include a + at the start and the international country code. For example: a US/Canadian number should be entered +12122121212, a UK phone number should be entered +447121212121, and so on.